Product support

Start with the part of the workflow that is stuck.

Use the guides below for installation, watcher health, iPhone replies with images, account access, plan usage, and billing. Keep sensitive information out of anything you share.

iPhone reply with an image Installation guide Watcher checks

Installation

Confirm Google Chrome, the canonical store listing, extension permissions, workspace login, and supported Facebook tabs.

Open installation guide →

Watcher health

Check whether Chrome is awake, the expected tab is open, the extension is active, and the saved groups and filters are current.

Review watcher checks →

Account and billing

Open Lurker settings →

Native iPhone · TestFlight 1.0 (9)

Prepare your reply and image before leaving Lurker.

This workflow was confirmed on a physical iPhone on September 3, 2026, using the internal TestFlight build 1.0 (9). These are native iPhone instructions, not the web app or Chrome extension controls. Monitoring still relies on Chrome and the supported Facebook tabs on your computer.

Open an opportunity in the Lurker iPhone app. Review the original post and generate or edit the AI reply so it says exactly what you want.
Under Suggested images, choose a relevant image from your approved company image library.
On that image, tap Prepare reply & open Facebook.
On first use, allow Lurker to add photos. This is add-only permission; it does not let Lurker read your photo library.
Lurker saves the selected image to Photos, copies your exact edited reply, then opens the original Facebook post.
In Facebook, paste the text into your comment. Use Facebook’s photo button to attach the saved image from Photos to the same comment draft.
Check the text, image, and group rules, then decide whether to post. You do not need to return to Lurker between pasting the text and attaching the saved image.

You attach the photo and control posting.

Lurker never automatically attaches an image or posts a comment. Photo comments must be supported on that Facebook post or in that group. Your edited reply is retained when you return to Lurker.

Suggestions use tag and service matching against approved company image-library assets; the AI reply generator does not independently choose an image for you. Some opportunities have no matching images. A text-only reply is still available.

Choose the control for the result you want.

Prepare reply & open Facebook: saves one image to Photos, copies the edited reply text, and opens the original post. Use this for a reply with a photo. Each successful tap saves another copy; only repeat it if needed.
Copy reply & open Facebook: text-only. Copies your edited reply and opens the post; it does not save or attach an image.
Copy image & open Facebook: copies actual image bytes, not an image link, then opens the post. It needs no Photos permission, but replaces any text on your clipboard. Whether Facebook accepts an image paste depends on Facebook; it is not guaranteed.

iPhone reply and Photos troubleshooting

I denied Photos permission.

Open iPhone Settings, find Lurker’s Photos permission, and allow it to add photos. Return to the opportunity and try Prepare reply again. Lurker needs add-only access, not photo-library read access. If you prefer not to allow it, use the text-only control or Copy image; direct image paste still depends on Facebook.

The image could not download or save.

Lurker leaves your clipboard unchanged and does not open Facebook when a download or Photos save fails. Check your connection, read the error, and retry or refresh images. Your edited reply is retained. Copy image can avoid a Photos-permission problem, but still needs a successful image download.

There are no suggested images, or suggestions failed to load.

No match does not mean your reply failed: not every opportunity matches an approved company image. Check that the relevant library image is approved and has useful tags and service context. If Lurker says suggestions could not load, use Refresh images. You can still use Copy reply & open Facebook for a text-only response.

Facebook will not paste an image or has no photo button.

Direct image-paste acceptance is controlled by Facebook. Prefer Prepare reply, paste the text, and use Facebook’s photo button to attach the saved image to the same comment draft. If the post or group does not support photo comments, these controls cannot enable them; respond with text only where appropriate.

My copied reply was replaced by an image.

Copy image replaces clipboard text with the image. Your edited reply remains in Lurker. For text and a photo together, use Prepare reply so the image goes to Photos and the text stays on the clipboard until you paste it.

Facebook did not open, or I saved the image twice.

If saving and copying succeeded but Facebook did not open, follow Lurker’s message and open the original post manually; paste the reply and attach the saved photo. Repeating Prepare reply after a successful save creates another copy in Photos. If Lurker reports an invalid or missing post link before preparing, nothing is copied or saved.

Watcher troubleshooting

Check the visible operating conditions first.

Most watcher issues can be narrowed down without sharing Facebook content or private account details.

Watcher appears stale

Confirm Chrome and the computer are awake, the Facebook tab is still open, and the current extension is active. Use the extension's recovery guidance or restart the watch.

No notifications are detected

Open Facebook notifications yourself, confirm the tab URL is supported, and check whether the watched-group-only filter excludes the item.

Too many irrelevant posts

Review positive and negative keywords, narrow broad terms, verify group selection, and consider whether an available company-aware mode fits the workflow.

A relevant post was missed

Check watcher health and supported page conditions first. Then review available diagnostics and tune settings. Lurker does not guarantee complete coverage.

Contact Lurker support

Email support@getlurker.com for installation, watcher, iPhone reply, account, plan, or billing help. Include the app version and build or extension version, the step that failed, and any non-sensitive error text. For iPhone photo issues, say whether saving to Photos worked and whether Facebook offered a photo button.

Email support

Share safely

Keep sensitive information out of support messages.

Do not submit Facebook passwords, authentication cookies, access tokens, private messages, sensitive post content, customer data, payment details, or screenshots containing personal data unless AJAI specifically requests an artifact and provides a safe handling route.

For privacy and deletion-request information, read the Lurker privacy policy. Use of Lurker is governed by the Lurker Terms of Service.

Still deciding where the problem lives?

Compare the public workflow with the current plan and usage shown in your workspace.